Solutions Engineering Manager

At Miovision, we’re unlocking transportation networks that move you. Our vision and mission is to enable smart, fast, safe communities that simply flow, as we drive the Intelligent Mobility Revolution. Backed by the world’s most advanced traffic AI, Miovision’s innovations in traffic signal planning and operations are making it possible for cities to improve the transportation experience for drivers, cyclists and pedestrians.

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Be better every day: We're committed to continuous growth, staying curious, building mastery, and embracing challenges as learning opportunities.

Make it happen: We are proactive and results-driven, taking ownership, acting with urgency, and focusing on solutions that deliver real impact.

Earn the customer: We are deeply customer-centric, focused on earning our customers' partnership every day by delivering exceptional experiences that drive their success.
 

Position Summary:
The Solutions Engineering Manager: Strategic Programs & Accounts is a technical industry expert responsible for driving adoption and growth of Miovision solutions across strategic agency accounts while leading key programs that deliver measurable revenue and operational impact. 

In this role, the manager is embedded within the top 10 major North American cities, providing solutions architecture guidance and technical consultation for Smart City and ITS deployments. By integrating into the daily operations of these agencies, the manager supports complex proof-of-concepts, pilot initiatives, and ongoing projects to maximize product value and adoption. In collaboration with product leaders, this role helps influence the product roadmap, accelerate large deals, and ensure strategic integration of advanced technologies, expanding the use of Miovision solutions beyond immediate applications.

In addition to account leadership, the role includes significant program management responsibilities. The manager oversees the Pilot Program, designing, executing, and tracking initiatives that validate innovative solutions, generate revenue, and build long-term adoption pipelines. The Spec’d In Program is also under the manager’s direction, focusing on aligning Miovision solutions to agency specifications, driving measurable pipeline growth, and creating sustained revenue impact. Furthermore, the manager curates and maintains demonstration materials, specifications, and product requests to ensure standardized, customer-ready assets that accelerate adoption and support the sales process.

By combining technical expertise, program leadership, and strategic customer engagement, the Solution Engineering Manager plays a critical role in driving adoption, expanding revenue, and advancing the evolution of smart city and ITS infrastructure.

Key Accountabilities: 

The Solution Engineering Manager: Strategic Programs & Accounts is a technical industry expert responsible for driving adoption and growth of Miovision solutions across strategic city agencies while overseeing key programs that deliver measurable revenue and operational impact.

Direct Account Support – Key Responsibilities:

Key Account Management
This role provides dedicated sales and technical support to approximately ten strategic accounts in collaboration with Focus Account Directors. The emphasis is on building strong, trust-based relationships that drive adoption and long-term growth.

Cross-Departmental Engagement
The position supports the full scope of city services, including Traffic, Transit, Fire, Police, and related operations such as mobility and snow plow management. A key responsibility is fostering collaboration across departments to build cohesive, integrated city architectures that align with broader municipal goals.

Technical Consultancy & Sales Support
A core function is to assess customer systems and tools, identify gaps, and create actionable plans to bridge them. This includes providing recommendations to help agencies transition from their current state to desired outcomes, while also capturing product and feature needs that can shape future product design priorities.

Solution Scoping & Design
Responsibilities include developing technical documentation, implementation roadmaps, and integration strategies tailored to agency requirements. The role continuously identifies opportunities for future integration with both Miovision and third-party systems, ensuring cross-departmental collaboration and alignment with project management for smooth execution.

Pilots & Product Demonstrations
The role leads the design, execution, and management of pilots and demonstrations that showcase solution value and validate performance. These initiatives provide agencies with proof of capability while supporting adoption and long-term account development.

Product Approval & Specification Management
In partnership with the APL team, this position helps secure product approvals and ensures agency ITS specifications are updated with Miovision’s Master Specifications, supporting standardization and accelerating adoption.

Complex Issue Resolution & Customer Advocacy
The role serves as a critical point of escalation to resolve complex operational and product-related challenges that could delay deployments or threaten renewals. By liaising between customers, support, and product teams, it ensures timely resolution and influences product improvements based on customer needs.

Proof of Value & Account Development
The position develops account plans that build strong customer advocates and champions. It also supports case study development, customer references, webinars, and account-based marketing activities, reinforcing Miovision’s value and expanding account engagement.

Program Management - Key Responsibilities:

This role carries direct program management duties, including coordinating weekly team meetings, overseeing participation, and ensuring the timely review and approval of developed materials. The focus is on maintaining structure, accountability, and alignment across ongoing initiatives. These are the Major initiatives that will take majority of focus: 

Statement of Work (SoW) Development
A core responsibility is developing and maintaining standardized SoW templates that ensure consistency across all projects and pilots. The role enforces accountability for using SoWs, which enhances documentation maturity and supports the adoption of well-defined technical architectures. 

Pilot Program Management
This position designs, executes, and tracks pilot initiatives that validate innovative solutions, create measurable revenue opportunities, and build adoption pipelines. It also manages the pilot approval process, ensuring that SoWs and project scopes are properly defined and aligned with organizational standards.

“Spec’d In” Program Management
The role leads the Solutions Engineering (SE) team’s Spec’d In program by aligning Miovision solutions with agency specifications and requirements. It drives measurable pipeline and revenue growth by tracking approved deals and ensuring program goals are consistently achieved.

Demonstration Materials
This responsibility focuses on creating and maintaining standardized, customer-ready demonstration materials and specifications. Keeping these resources up to date, accessible, and strategically aligned ensures strong support for sales initiatives while driving long-term solution adoption.

Product Request Aggregation
This responsibility involves collecting, organizing, and prioritizing product requests from customers and internal teams. By consolidating feedback into clear, actionable insights, the role helps guide product development and ensures solutions align with market needs.

Skills/Qualifications:

• Bachelor’s degree or recognized equivalency or achievement of recognized professional level
• 8+ years of technical experience; must understand network products
• Ability to travel internationally, providing on-site consulting work to clients
• Ability to manage multiple projects utilizing strong planning and organizational skills
• Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping and process redesign
• Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management and support
• Analytical nature with the ability to solve complex business issues
• Basic understanding of product development and engineering processes. 
• Membership in Industry Groups (IMSA/ITSA/ITE/etc) preferred as well as relevant industry Certifications

Your Rewards & Well-being:

We invest in our team with benefits designed for modern life and true work-life balance.

• Comprehensive Coverage: Your well-being is covered from day one with comprehensive health benefits, 24/7 virtual healthcare access, and dedicated wellness programs.
• Financial Future: Build for tomorrow with our RRSP Matching Plan and share in the company's success through our Variable Incentive Plan.
• Time to Recharge: Truly unplug with our unique Mio-Days (we turn every long weekend into a 4-day weekend!), a December holiday shutdown, and a flexible vacation policy.
• Work & Life Support: We support you with flexible work options, an internet subsidy, a remote work allowance, and enhanced leave for new parents.

Sound like your next adventure? Apply now and let's start building together!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.

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