Hardware Quality Technician

Kitchener, ON, Canada
Full Time
Hardware Engineering
Mid Level
Miovision is a global industry leading company providing agencies and organizations modern tools to improve today’s traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping organizations get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted or assisted more than thirty billion vehicles around the world. With global headquarters in Kitchener, Canada, as well as operations in Germany, Serbia and the United States. For more information, visit miovision.com.

Position Summary

Working in the Hardware Quality team, this position will act as a key technical resource responsible for analyzing field returns to attempt to replicate customer symptoms, identify failure root causes and drive continuous quality improvement improvement. Position requires a hands-on focus so the role will be in-office at Miovision headquarters (Kitchener, Ontario).

Position will require collaborative work with electrical engineering, mechanical engineering, firmware development, customer support and manufacturing/supply chain teams. Strong attention to detail is required due to the volume of data that will be involved with device analysis.

Key Accountabilities

  • Hands on root cause analysis of devices (field returns and NCRs) to diagnose and resolve both hardware and firmware related issues
  • Document findings in QMS to detail device history, root cause analysis steps and root cause findings
  • Drive continuous improvement activities to strengthen Miovision Quality Management System (QMS)
  • Develop and refine debug processes to assist both HW QA and related teams with root cause analysis efficiency
  • Work closely with engineering (electrical engineering, mechanical engineering, firmware development), manufacturing and supply chain teams to coordinate work
  • Relay findings from RCA to engineering design and customer support teams to drive continuous improvement
  • Manage non-conforming material and containment
  • Monitor quality KPIs and identify areas of focus. Assess trends based on root cause analysis data
  • Work with suppliers to ensure quality product is being provided to Miovision
  • Ownership and accountability for the sustainability and triage processes for in-life hardware products


Must haves

  • 3+ years experience in a hands-on engineering or quality related role
  • Experience with 8D methodology for problem solving
  • Past experience in a hardware root cause analysis focused role
  • Past experience with debug processes including hands-on measurement work
  • Past experience with electronic design & debug
  • Electrical, mechanical, or any related technical degree/diploma
  • Proven track record of effective communication with interdepartmental teams
  • Strong knowledge of electrical or mechanical systems, or both
  • Strong analytical and problem solving skills
  • Very detailed oriented personality
  • Interest in learning and applying skills to a wide range of technical applications


  • Traffic industry experience
  • Electrical or mechanical design experience
  • Experience working in ISO, TS or equivalent QMS
  • Experience with environmental test specifications and methodologies
  • Experience with test automation systems
Perks and Benefits
  • Comprehensive health benefits starting on day one
  • RRSP Matching Plan 
  • Variable Incentive Plan 
  • Mio-Days: We extend all three-day weekends to four-days and provide a Holiday Shutdown in December  
  • Virtual Healthcare Service providing employees and their families access to healthcare providers 24/7
  • Internet subsidy and a remote work allowance 
  • Enhanced paternity and maternity leaves
  • Unlimited vacation policy
  • Wellness offerings (Fitness, Mindfulness)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.


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